- Total $0.00
Free Express Shipping US & Canada | 100% Certified Moissanite | Enjoy Romantic Season 25% off over $100 Enter Code: ST25
Due to the current situation with the Coronavirus (COVID-19), will I receive my order on time?
Business is up and running as usual here at Moizart. As for now, and until further update, all orders should arrive on time as mentioned on the estimated delivery date.
We are tracking all parcels and in touch with all the courier companies to make sure all is running smoothly.
Where is My Order ID?
Order ID Numbers are sent once your order is confirmed. You can find your order number in your Order Confirmation email, along with additional information about your order. Your Order ID Number is the best way to identify your order. If you cannot find your Order Confirmation, just drop us an email and we will send you a new one.
There are a few reasons why this might happen:
There may have been a typo in the email address you entered. (typos- we all make them!!).
The email may have been routed to your spam / junk / promotion folder.
o Check these folders to find missing email.
o Mark our email as 'Not Spam' in your email service.
Please allow 24hrs for your order to process, and for our team to release the order into a confirmed status.
If you are still unable to locate your confirmation email after 24 hours, please contact our team and we will be sure to resend it to you.
Where is my order and How Can I Track It?
Your item is being produced according to the shipping method you chose when placing your order.
Tracking Your Order
Click here to track your order status. You will need to have a tracking number sent in Shipping Confirmation email. If you haven’t received a shipping notification, your order is still in production.
Once your product is on its way we’ll send you a Shipping Confirmation email that states your estimated delivery date and tracking number, depending on the shipping method you chose.
Click here to track your order. All you need is your tracking number found in Shipping Confirmation email.
Please make sure to copy the exact tracking number that was sent in email.
If you are having trouble tracking your order, please contact us.
If your tracking number isn’t working, please allow up to 48 hours and try again.
Sometimes the information on the shipping websites takes longer than usual to show updates.
If your order delivery date has passed and you still haven't received your package, we recommend that you try the following (it’s proven helpful to other customers in the past):
Check your shipping details on the Order Confirmation and make sure they’re correct.
Ask other members of your household if they have accepted the package, as this is a common occurrence.
Check (if applicable) with your doorman, by your garage, or perhaps a side door.
Orders are sometimes left there by the local postal service.
Ask your local post office if they can provide any further information on the whereabouts of your package and be sure to have your tracking number with you on hand.
Please note that if your order is being shipped outside United States shipping timeframes may run differently.
If you are still unable to locate your order, please contact our Customer Care Team for assistance at email@example.com
How to find a missing package that shows as delivered?
Although it is rare, sometimes your tracking number will say "Delivered" before your package has arrived. If this happens to you within 36 hours of the expected delivery, please try the following:
Wait 36 hours -- in rare cases packages may say delivered up to 36 hours prior to arrival
If your order is 36 hours past the expected delivery date, please contact our Customer Care Team at firstname.lastname@example.org
Do Moizart Jewelry ship worldwide?
Due to the current COVID-19 situation, we only ship to United States and Canada.
But we are working hard to add more countries to our shipment list. Stay tuned for future updates!